Frequently Asked Questions
PRODUCTS
What sizes do you offer?
Our products are designed for tweens aged 8 to 14 years old. Check our Size Guide to find the best fit!
How do I know my size?
Each product page includes a detailed size guide. If you're between sizes, we recommend sizing up for extra comfort.
Will you restock sold-out items?
We do limited drops, so once a style is gone, it may not return. We don’t want you to miss out so Join the K Squad Newsletter {link to Klaviy widget} for early access to new arrivals.
What materials do you use?
We use high-quality, earth-friendly fabrics, including recycled polyester & cotton French terry, designed for all-day comfort. More information on the materials used for each garments can be found on the product page.
ORDERS
How do I place an order?
Simply add items to your cart and checkout online. Once your order is confirmed, we’ll ship it to you!
Can I check my order status?
Yes! Once your order is dispatched, you’ll receive an email with a tracking link to follow your package.
Can I change or cancel my order?
If your order hasn’t been processed yet, contact us immediately at support@athletiktween.com. We cannot modify orders that have already been shipped.
Can I exchange my order?
We don’t offer direct exchanges, but you can return an item for a store credit and place a new order for another size or style.
PAYMENTS & DISCOUNTS
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Afterpay (where available).
Is my payment secure?
Yes! Our store uses a secure payment facility that complies with PCI DSS security standards.
Do you offer discounts for first-time buyers?
Yes! Sign up for our newsletter and get 15% OFF your first purchase
Can I use multiple discount codes?
No, only one discount code can be applied per order.
SHIPPING & DELIVERY
Where do you ship?
We currently offer shipping only in Australia. If your country is not listed at checkout, please contact us !
How long does shipping take?
- Standard Shipping: 2 business days
- Express Shipping: 3-7 business days
Track your order here: [insert link]
How much does shipping cost?
- Free Shipping for orders over $99
- Standard & Express rates vary by location
Check our Shipping Policy for details.
Can I change my shipping address after placing an order?
Yes! Contact us ASAP at support@athletiktween.com before your order is processed.
PAYMENTS & DISCOUNTS
What is your return policy?
We accept returns within 14 days of receiving your order, as long as items are unworn & in original condition.
How do I request a return or exchange?
Fill out our Return Request Form [insert link] and we’ll get back to you ASAP.